Please be aware that, as part of our commitment to continual service improvement, we are bringing the Mobile Connect service desk function in-house.

GSMA IT will be picking up the mantle as of 09:00 (UK time) on Monday 16th October.

To all our users, this transition should be seamless, but there is a slight possibility that any issues reported to the service desk over the weekend of 13th – 15th October, may not arrive due to the changes replicating around the internet.

If you submit an enquiry during this period, and have not received an acknowledgement of your issue, by 09:00 on Tuesday 17th October, please re-submit your ticket.

While you will still be able to use the e-mail address, please note that the telephone numbers have changed to:

+85239605094 (Hong Kong number)

+442078320348 (UK number)

The support hours have also changed and are:

02:00 – 18:00 (UK time) Monday – Friday.

Issues reported outside these times will be picked up during the next business day.

We are confident that this change will allow us to provide a first class level of service for any issues that you may encounter.

Thank you,

Mobile Connect team.



If you need help or have any technical questions about implementing the Mobile Connect service in your service/application, please contact us by filling the form below. We will answer your enquiry within 24 - 48 hours.

Support Email

Please send support emails to:

Live Chat & Phone

If you prefer to speak to our support team directly, Live Chat is available during the hours 02:30– 17:30 (UK Time), Monday – Friday.

Please note that Live Chat is not supported for Microsoft I.E. or Edge browsers.

For your convenience we have two numbers you can reach us at:

UK +44 (0) 207 8320348
Hong Kong +85 (0) 239 605094

Contact us