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If you need help or have any technical questions about implementing the Mobile Connect service in your service/application, please contact the Mobile Connect Service Desk.

Support Hours

02:00 – 18:00 (UK time) Monday – Friday.

Issues reported outside these times will be picked up during the next business day.

Support Email

Please send support emails to:


Live Chat & Phone

If you prefer to speak to our support team directly, Live Chat is available during the hours 02:30 – 17:30 (UK Time), Monday – Friday.

Please note that Live Chat is not currently supported for Microsoft I.E. or Edge browsers.

For your convenience we also have two telephone numbers you can reach us on:

UK +44 (0) 207 8320348
Hong Kong +85 (0) 239 605094

Web Form

Or you can contact us by filling in the form below.